Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a Support request from the options provided.
General
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"a32e0626950e840606869f3a74df3a5ebfbf9794_lout","branding":{"id":"1","key":"support","name":"Caelor App Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/901842b8-1ac5-453a-a27d-0b7a729b1524/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwMTg0MmI4LTFhYzUtNDUzYS1hMjdkLTBiN2E3MjliMTUyNCI6WyJyZWFkIl19LCJleHAiOjE3NjU5NzU5ODUsIm5iZiI6MTc2NTk3NTM4NX0.IOg7VUPfnIf8cN4bC6sDzOV6PU_PBoN7VzvbpWCRKPQ&client=841a3931-692a-4c49-b851-c684b4fdd897&mode=fit","logoId":"901842b8-1ac5-453a-a27d-0b7a729b1524","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e9df78b5-1bb7-4900-ab35-ecca005ef9f1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5ZGY3OGI1LTFiYjctNDkwMC1hYjM1LWVjY2EwMDVlZjlmMSI6WyJyZWFkIl19LCJleHAiOjE3NjU5NzU5ODUsIm5iZiI6MTc2NTk3NTM4NX0.-vB0_B4Zvp8YHnBKB4do_bMTjLso3TwE8tWrkyt7y0k&client=841a3931-692a-4c49-b851-c684b4fdd897&height=300&mode=fit","bannerMediaApiFileId":"e9df78b5-1bb7-4900-ab35-ecca005ef9f1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10000,"serviceDeskId":1,"name":"Caelor App Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Opt-Out Marketing materials or public communications","descriptionHtml":"","callToAction":"Opt-Out Marketing materials or public communications","introHtml":"","icon":10550,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"143","name":"Suggest a new Dex block","descriptionHtml":"","callToAction":"Suggest a new Dex block","introHtml":"<p>Have an idea for a new Dex block or improvement to existing ones?</p>","icon":10539,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"8","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Marketplace Request","descriptionHtml":"","callToAction":"Marketplace Request","introHtml":"","icon":10550,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":6,"name":"Marketing"}],"orderMapping":{"6":[24],"1":[143,1,3,4,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b64b587-7fdd-36b1-ba49-3e1f4431a377","appLinkName":"System Confluence","appLinkUrl":"https://caelor.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Marketplace Support","spaceUrl":"https://caelor.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://caelor.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NzY1ODUsIm5iZiI6MTc2NTk3NTM4NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.T1_HGrGD7ECi1Icafz7sgtVNko53nQc_jINYTfxj888","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"841a3931-692a-4c49-b851-c684b4fdd897","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":6,"projectId":10000,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10137","label":"App","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10790","label":"Shoppie - Assets integrated Shop for JSM","selected":false,"children":[]},{"value":"10021","label":"Optics - Content Formatting Macros","selected":false,"children":[]},{"value":"10020","label":"Pulse - Overviews, Org Charts, News","selected":false,"children":[]},{"value":"10785","label":"Cosmos - Intranet for Confluence","selected":false,"children":[]},{"value":"10028","label":"Fields - Custom Field Types","selected":false,"children":[]},{"value":"10027","label":"Linksy - Advanced Issue Linking","selected":false,"children":[]},{"value":"10025","label":"Image Editor","selected":false,"children":[]},{"value":"10022","label":"Trophies for Jira","selected":false,"children":[]},{"value":"10023","label":"Trophies for Confluence","selected":false,"children":[]},{"value":"10026","label":"Lingo - Translator for Confluence","selected":false,"children":[]},{"value":"10024","label":"ToDo Checklist","selected":false,"children":[]},{"value":"10029","label":"E-Mail Confluence Page","selected":false,"children":[]},{"value":"10123","label":"Backlog Prioritization","selected":false,"children":[]},{"value":"10124","label":"Eisenhower ToDo Matrix","selected":false,"children":[]},{"value":"10920","label":"Confluence DC","selected":false,"children":[]},{"value":"10030","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2025-12-17T13:43:05+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b64b587-7fdd-36b1-ba49-3e1f4431a377","appLinkName":"System Confluence","appLinkUrl":"https://caelor.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Marketplace Support","spaceUrl":"https://caelor.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://caelor.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NzY1ODUsIm5iZiI6MTc2NTk3NTM4NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.T1_HGrGD7ECi1Icafz7sgtVNko53nQc_jINYTfxj888","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"841a3931-692a-4c49-b851-c684b4fdd897","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-04-06T06:51:53.905632482Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug triage","submit":{"lock":false,"pdf":false},"templateFormUuid":"c0369181-8329-494a-a690-bfd4aba1408e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"23f97d24-c30e-4541-82d7-7a76d0571d8c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6e3a900f-a9ec-4a3c-94d4-1935cfd8a935"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment?","validation":{"rq":false},"choices":[{"id":"1","label":"Critical ","other":false},{"id":"2","label":"Major","other":false},{"id":"3","label":"Moderate","other":false},{"id":"4","label":"Minor","other":false}],"questionKey":""},"23":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Explain the issue in detail and the steps involved to recreate this problem","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"c0369181-8329-494a-a690-bfd4aba1408e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-04-06T06:51:53.905632482Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug triage","submit":{"lock":false,"pdf":false},"templateFormUuid":"c0369181-8329-494a-a690-bfd4aba1408e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"23f97d24-c30e-4541-82d7-7a76d0571d8c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"6e3a900f-a9ec-4a3c-94d4-1935cfd8a935"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment?","validation":{"rq":false},"choices":[{"id":"1","label":"Critical ","other":false},{"id":"2","label":"Major","other":false},{"id":"3","label":"Moderate","other":false},{"id":"4","label":"Minor","other":false}],"questionKey":""},"23":{"type":"cm","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"pg","label":"Explain the issue in detail and the steps involved to recreate this problem","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"c0369181-8329-494a-a690-bfd4aba1408e"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}