Jira Service Management

{"xsrfToken":"437351852a7cc5f7fac493792c35c569f4eda9f2_lout","branding":{"id":"9","key":"kj","name":"Shoppie Demo","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dec1b3cf-32e5-4539-bd8f-cbd4e983b507/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlYzFiM2NmLTMyZTUtNDUzOS1iZDhmLWNiZDRlOTgzYjUwNyI6WyJyZWFkIl19LCJleHAiOjE3MDE3Nzk0NDMsIm5iZiI6MTcwMTc3ODg0M30.KgaxHuj6tYSqFfu5ub9L2UECZKYPwALRaw4cyO8fZT8&client=841a3931-692a-4c49-b851-c684b4fdd897&mode=fit","logoId":"dec1b3cf-32e5-4539-bd8f-cbd4e983b507","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4c68fed8-1802-4e27-81e1-b1eca588c773/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRjNjhmZWQ4LTE4MDItNGUyNy04MWUxLWIxZWNhNTg4Yzc3MyI6WyJyZWFkIl19LCJleHAiOjE3MDE3Nzk0NDMsIm5iZiI6MTcwMTc3ODg0M30.thLLDuNkJnwYA0bwiS_bdiVpSSLRjB0XJe-KBmqSbU8&client=841a3931-692a-4c49-b851-c684b4fdd897&height=300&mode=fit","bannerMediaApiFileId":"4c68fed8-1802-4e27-81e1-b1eca588c773","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"kj","projectId":10049,"serviceDeskId":9,"name":"Shoppie Demo","description":"Welcome! You are on the Shoppie Demo service project. This portal is entirely for demo purposes. Feel free to try out Shoppie and raise a new request!","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"107","name":"Broken hardware","descriptionHtml":"","callToAction":"Broken hardware","introHtml":"Have an issue with one of your items ? Select the faulty item in the catalog and raise a request.","icon":10472,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[34],"key":""},{"id":"108","name":"Cloud Subscriptions","descriptionHtml":"","callToAction":"Cloud Subscriptions","introHtml":"Take a look at the supported cloud licenses and choose the one that suits you most!","icon":10468,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[34],"key":""},{"id":"109","name":"Event booking","descriptionHtml":"","callToAction":"Event booking","introHtml":"Booking events can be a hassle! Take a look at the available events for this year and select the one you wish to go to!","icon":10503,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[34],"key":""},{"id":"126","name":"Leave Feedback","descriptionHtml":"","callToAction":"Leave Feedback","introHtml":"Have any feedback for Shoppie or a feature suggestion ? Let us know!","icon":10549,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[34],"key":""},{"id":"125","name":"Lend a company vehicle","descriptionHtml":"","callToAction":"Lend a company vehicle","introHtml":"Need a car for your trip ? Choose which suits you best and let us know why you need it.","icon":10490,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[34],"key":""},{"id":"106","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"Hardware catalog for newcomers.","icon":10517,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[34],"key":""},{"id":"75","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"82","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"83","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"73","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"80","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"86","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"74","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"85","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"88","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"87","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"84","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Shoppie Use cases"}],"orderMapping":{"25":[107,106,73,76,78,87,88],"27":[108,77,79,87],"34":[126,125,107,108,109,106],"24":[77,78],"26":[74,82,83,84,85,86],"28":[77,78,79]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b64b587-7fdd-36b1-ba49-3e1f4431a377","appLinkName":"System Confluence","appLinkUrl":"https://caelor.atlassian.net/wiki","spaceKey":"KJ","spaceName":"Kreso JSM","spaceUrl":"https://caelor.atlassian.net/wiki/spaces/KJ","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":9,"kbLinkDomainURLs":["https://caelor.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE3ODAwNDMsIm5iZiI6MTcwMTc3ODg0M30.cdmU6X5bXovFLbca0Ddvfc_0CP4BLWE4Bk5W-Q4xvB8","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"841a3931-692a-4c49-b851-c684b4fdd897","tokenDurationInMins":20}},"sharedPortal":{"name":"Caelor Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://caelor.atlassian.net/wiki","kbLinkDomainURLs":["https://caelor.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}