Jira Service Management

{"xsrfToken":"aef2b17ca8bd8f748cd7a8575552b181f5c8f8cb_lout","branding":{"id":"1","key":"support","name":"Caelor App Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dec1b3cf-32e5-4539-bd8f-cbd4e983b507/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlYzFiM2NmLTMyZTUtNDUzOS1iZDhmLWNiZDRlOTgzYjUwNyI6WyJyZWFkIl19LCJleHAiOjE3MDE3ODE5NTYsIm5iZiI6MTcwMTc4MTM1Nn0.Ilw9kB9iiS-KowDUWtZn_-VKIAEwMHx5s_xTMAB9H10&client=841a3931-692a-4c49-b851-c684b4fdd897&mode=fit","logoId":"dec1b3cf-32e5-4539-bd8f-cbd4e983b507","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Caelor Center.","sharedPortalName":"Caelor Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4c68fed8-1802-4e27-81e1-b1eca588c773/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRjNjhmZWQ4LTE4MDItNGUyNy04MWUxLWIxZWNhNTg4Yzc3MyI6WyJyZWFkIl19LCJleHAiOjE3MDE3ODE5NTYsIm5iZiI6MTcwMTc4MTM1Nn0.lKzrlg17sJg0INcP9OtHJn44gIpqAXPFp2pPXrlZ0bA&client=841a3931-692a-4c49-b851-c684b4fdd897&height=300&mode=fit","bannerMediaApiFileId":"4c68fed8-1802-4e27-81e1-b1eca588c773","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"support","projectId":10000,"serviceDeskId":1,"name":"Caelor App Support","description":"Welcome! You can raise a Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"24","name":"Opt-Out Marketing materials or public communications","descriptionHtml":"","callToAction":"Opt-Out Marketing materials or public communications","introHtml":"","icon":10550,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"8","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Marketplace Request","descriptionHtml":"","callToAction":"Marketplace Request","introHtml":"","icon":10550,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":6,"name":"Marketing"}],"orderMapping":{"6":[24],"1":[1,3,4,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b64b587-7fdd-36b1-ba49-3e1f4431a377","appLinkName":"System Confluence","appLinkUrl":"https://caelor.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Marketplace Support","spaceUrl":"https://caelor.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://caelor.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE3ODI1NTYsIm5iZiI6MTcwMTc4MTM1Nn0.EDtcJ2iWeKLvnC_HnAC9dQ6Y1Mdo_AwQOIMC7KNFnx4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"841a3931-692a-4c49-b851-c684b4fdd897","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10000,"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"Let us know your idea for a new feature.","instructions":"","icon":10535,"iconUrl":"https://caelor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10038","fieldConfigId":"10137","label":"App","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10790","label":"Shoppie - Shop for JSM","selected":false,"children":[]},{"value":"10021","label":"MacroSuite","selected":false,"children":[]},{"value":"10020","label":"Content Viz","selected":false,"children":[]},{"value":"10785","label":"Cosmos - Intranet for Confluence","selected":false,"children":[]},{"value":"10028","label":"Custom Field Suite","selected":false,"children":[]},{"value":"10027","label":"Linksy - Advanced Issue Linking","selected":false,"children":[]},{"value":"10025","label":"Image Editor","selected":false,"children":[]},{"value":"10022","label":"Trophies for Jira","selected":false,"children":[]},{"value":"10023","label":"Trophies for Confluence","selected":false,"children":[]},{"value":"10026","label":"Translator for Confluence","selected":false,"children":[]},{"value":"10024","label":"ToDo Checklist","selected":false,"children":[]},{"value":"10029","label":"E-Mail Confluence Page","selected":false,"children":[]},{"value":"10123","label":"Backlog Prioritization","selected":false,"children":[]},{"value":"10124","label":"Eisenhower ToDo Matrix","selected":false,"children":[]},{"value":"10030","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2023-12-05T14:02:36+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0b64b587-7fdd-36b1-ba49-3e1f4431a377","appLinkName":"System Confluence","appLinkUrl":"https://caelor.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Marketplace Support","spaceUrl":"https://caelor.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://caelor.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NDFhMzkzMS02OTJhLTRjNDktYjg1MS1jNjg0YjRmZGQ4OTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE3ODI1NTYsIm5iZiI6MTcwMTc4MTM1Nn0.EDtcJ2iWeKLvnC_HnAC9dQ6Y1Mdo_AwQOIMC7KNFnx4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"841a3931-692a-4c49-b851-c684b4fdd897","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}